melin NZ logo
melin NZ logo

All articles

Returns & Exchanges

What’s your return policy?

We accept returns within 30 days of receiving your order. To qualify, items must be in new, unused condition with original packaging and tags. Exchanges are free, and for refunds, a flat fee of $8.00 will be deducted to cover return shipping. To star

How do I start a return?

We offer exchanges or refunds on returns initiated within 30 days of receiving your order. Items must be in new, unused condition with the original packaging and tags in order to qualify.Please contact us at [email protected] to initiate a return with th

Can I return or exchange a gift?

Yes. We provide exchanges or refunds to the original method of payment. You will need to supply the original order details. Please see our return policy here to initiate an exchange. If you cannot find the original order  information, please send us

When will I receive my Refund or Exchange?

As soon as the item is received and processed at our warehouse. Please allow up to three days from the delivery date. You will receive a confirmation email when processing is complete.